Effective Date: October 21, 2025
Last Updated: October 21, 2025
Shop Holistico Inc. (“we,” “us,” “our,” or “Holistico”) operates shopholistico.com and values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information of our customers, website visitors, and testing clients.
1. Scope and Applicability
This Policy applies to all personal information collected through our website, online store, email communications, social-media platforms, and functional testing services. By using our website or purchasing products or services, you consent to the collection and use of information as described in this Policy.
2. Information We Collect
We may collect the following types of personal information:
• Contact Information – name, email, address, phone number
• Order Information – payment details, billing and shipping addresses
• Account Information – login credentials, preferences
• Health-Related Information – only as necessary for lab test ordering and results delivery
• Technical Data – IP address, device identifiers, browser type, cookies, analytics data
We do not knowingly collect or solicit information from children under 13 years of age.
3. How We Use Your Information
We use personal information to:
• Process orders, payments, and subscriptions
• Ship products and lab testing kits
• Coordinate with third-party laboratories for sample processing and results delivery
• Provide customer support and respond to inquiries
• Improve website functionality, content, and marketing
• Send transactional or service-related communications
• Comply with legal and regulatory obligations
We do not use personal data for purposes inconsistent with this Policy without your consent.
4. Third-Party Laboratory Disclosure
If you purchase a lab test (for example, the SpectraCell Micronutrient Test), your relevant information will be securely shared with the independent laboratory that processes your sample and delivers results (DHA Laboratory). Shop Holistico Inc. does not collect or handle biological samples and is not responsible for laboratory methods, result accuracy, or turnaround times. Each partner laboratory maintains its own privacy and data protection policies, which govern how your information is handled once shared.
5. Third-Party Service Providers
We may use trusted third-party vendors (such as Shopify, Fulfillrite, and email service providers) to process payments, fulfill orders, host our website, or send marketing communications. These service providers are only given access to the information necessary to perform their specific functions and are required to protect it in accordance with applicable privacy laws.
6. Legal Basis for Processing (EU/UK Visitors)
For individuals in the European Union or United Kingdom, we process personal data under one or more of the following legal bases:
• Your consent
• The performance of a contract
• Compliance with legal obligations
• Legitimate business interests, provided these do not override your rights and freedoms
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law (for example, tax, regulatory, or record-keeping obligations). You may request deletion of your data after services are completed, subject to legal retention requirements.
8. Data Transfers and Storage
As a Canadian company using U.S.-based vendors and fulfillment partners, your personal information may be transferred and stored outside your country of residence. We take appropriate steps to ensure that such data transfers comply with PIPEDA, GDPR, and CCPA standards.
9. Your Privacy Rights
Depending on your location, you may have the right to:
• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your information
• Withdraw consent to processing
• Request data portability
To exercise these rights, contact us at hello@shopholistico.com. We may need to verify your identity before responding to your request.
10. Cookies and Tracking Technologies
We use cookies and similar tracking tools to enable site functionality, personalize content, analyze website traffic, and support marketing efforts. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some features of our site may not function properly without cookies enabled.
11. California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act
(CPRA), California residents may request:
• Disclosure of the categories and specific pieces of personal information collected
• Deletion of personal data, subject to exceptions
• Correction of inaccurate data
• Opt-out of the sale or sharing of personal data
We do not sell personal information. To exercise these rights, email hello@shopholistico.com with the subject line “California Privacy Request.” We will verify your identity and respond within the timeframe required by law.
12. Data Security
We implement administrative, technical, and physical safeguards to protect your personal data, including SSL encryption, secure servers, and restricted access controls. While we take reasonable measures to protect your information, no online system can be guaranteed 100% secure.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates constitutes your acceptance of the revised Policy.
14. Contact Us
Shop Holistico Inc.
1811 4th St SW, Suite 212
Calgary, Alberta, T2S1W2, Canada
Email: hello@shopholistico.com
If you have any privacy-related questions, concerns, or requests, please contact us.